The structure defines the company’s distribution of responsibilities and authority among its management staff and employees. Lecture. There are usually management employees, maintenance employees, kitchen and wait staff (if the hotel has a restaurant), housekeeping staff members, front desk employees, and the staff who purchase supplies, perform accounting work, and provide similar support. Hotel operations are segmented into four divisions: food and beverage, operations and rooms, marketing, and finance. The organizational structure of a hotel is vast and it is comprised of the various departments. 1.1 Examine the different methods of communicating with staff in a large hotel. Typical Staff positions of Front Office in a Small Hotel: Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. hotel organization chart bali hospitality professional service www.balihospitalityservices.webs.com executive chef accounting manager sales & markeing manager front office manager executive house keeper executive assistant manager general manager chief engineering exec. Hotel Staff Management-Suggested lesson plan 1. In the hotel business, the staff the guests see or interact with is called the "front of … Hotel Organisation Structure. Many hotels have implemented transient reservations and front desk sales training along with processes for measuring transient sales effectiveness. Understand effective methods of communication for hotel managers when managing staff. To carry out its vision, mission, objectives, and goals, every hotel requires a formal structure known as the organization structure. There is a typical hierarchy prevalent in the specific departments of the hotel. Hilton organizational structure is hierarchical due to the massive size of the business that comprises 13 brands serving 140 million guests in 2015 alone. Especially during the economic recent downturn, an increasing number of managers are realizing that the reservations agents and front desk staff, who have often been thought of as operational employees, play a key role in sales. If you’re new to the hotel business, or just doing your fair share of basic research, read below for the outline of a hotel’s structure. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk. A hotel wouldn’t run smoothly without the right people and right resources in the right departments. 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